Cancels, No Shows & Late Arrivals

As a sole practitioner, 100% of my income comes from my valuable clients (that’s you)!

A sustainable business is a balancing act; my goal is to be flexible in scheduling while honoring my time and the ability to earn a living wage.

Cancellations:

There is no fee for cancelling or rescheduling if you contact me via phone, email, or text within 12 hours of your appointment start time.

Same day cancellations outside of this window will be invoiced via email 50% of the service fee minus sales tax, and payment is required before scheduling your next session.

Regarding weather: Severe winter weather is not a surprise here in Minnesota; news outlets love talking about it days to a week in advance! Please assess your comfort level traveling during these times and contact me ASAP to reschedule if needed.

Because I value your time and expect the same in return, this policy will be honored in reverse. If I ever need to cancel your session within the 12 hour window, your next massage will be half price (applicable sales tax will be added).

No Shows:

My scheduling system sends a confirmation email or text at the time of booking, and a reminder 48 hours prior to your appointment. These resources are designed to keep our mutual commitment on your radar and allow you to reschedule ASAP if needed.

Should you forget or consciously choose to miss your appointment you will be charged the full session rate minus sales tax. You will be invoiced via email and payment is required before scheduling your next session. If you have purchased a package, the missed massage will be marked as ‘used.’

This policy is not a punishment, it’s protection of my most valuable resource; my time. Think of your massage like a concert ticket. If you don’t attend, you absorb the cost.

Late Arrivals:

If you arrive late, your appointment may be shortened and the full amount of the scheduled session rate will be due.

COVID-19 INFO

-I am fully vaccinated and boosted, including the 2023-24 Covid and flu vaccines.

-Masks are optional. I am no longer masking as a default, but am completely comfortable and willing to wear one during your session if that’s your preference. I will begin to mask again if there is a winter surge in Covid or flu cases.

-My office has a HEPA air purifier to aid in cleaning and circulating the air in the treatment room.

-Thorough cleaning & disinfecting between sessions

-Please call and cancel your appointment ASAP if you have any symptoms of illness or begin caring for a person with symptoms. A "no show, no call" is not an acceptable way to cancel an appointment and you will be responsible for the full service fee.